Version 2.0: 29th June 2023
Welcome to Amivet Limited (“Amivet”). We are official veterinary surgeons who can advise on and sign Export Health Certificates for the worldwide export of food and animal products from the UK.
This notice tells you about how we collect and use (‘process’) your personal data through your use of www.amivetexports.co.uk, our social media pages and any communication you have with us. It may be updated from time to time, so please check back regularly.
1. Who we are
Amivet Limited is the ‘Data Controller’ of your information. This means that we decide how and why we are using your data, and are responsible for looking after it.
Our registered business address
The Chocolate Factory
Company number: 07261834
Information Commissioner’s Office Registration Number ZB340576
Our business trading address
Blakemere Craft Centre
Data Protection Officer
Amivet Limited is a wholly owned subsidiary of IVC Evidensia Group which has appointed a Data Protection Officer who is responsible for overseeing questions in relation to this privacy notice.
- By telephone – 01225 489829
- By email – email@example.com
2. What data we collect, and why
We collect and use the following categories of personal data:
Information we collect from you
To provide you with a consultation, site inspection to assess your requirements and provide a report for export services, and to help to manage and improve our services, we may collect:
- Your name
- Business contact details (email address, telephone number, address)
Information about your export request, including location, type and condition of product/stock and other information that may be considered biographical about you or any point of contact you provide
- If you contact us to give feedback on our service, we will use that information to help improve.
Lawful Basis: We process this data as part of entering into or performing a contract with you, or for our legitimate interests in improving the quality of our services.
Information from other sources
We may receive information from third parties including transport and accommodation.
We may record information about licences, certificates or reports which relate to you.
Lawful basis: We process this information in order to provide services to you.
Lawful basis: We may also use any of the above data to meet relevant legal obligations, or to seek legal advice or defend a claim.
Change of purpose
We will only use your data in ways that are compatible with the purposes explained in this notice. If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that, where required or permitted in law, we may process your personal data without your knowledge or consent, including additional personal data.
3. What happens if you don’t give us your information, or it isn’t accurate
If you don’t wish to provide certain information when we will not be able to provide you with the service you have requested.
It’s also really important that the information you give to us is accurate and is kept up to date. You can tell us about changes to your personal data by contacting us via firstname.lastname@example.org or by calling our office on 01606 278707.
4. Who we share your personal data with
We share your personal data with the following categories of companies so that we can provide the service you have requested from us. This may include parties that assist in the process of exporting products, or other parties that work with us such as:
- Freight forwarders
- Translation and labelling advisors
- Official Veterinarian Inspectors/locums
- Chambers of Commerce and the UKTI (for market advice)
- APHA (Animal and Plant Health Agency)
- Technology service providers that help us to analyse the data we hold, or which have been approved by you, including social media providers
Amivet Limited is also part of the IVC Evidensia group of companies. Personal data may be shared with other IVC Evidensia companies. For more information, please visit https://ivcevidensia.com.
Where any part of our business is outsourced, sold, or merged, and where permitted by law, we will share your data with the new provider so that we may continue to provide services to you. They may use your personal data in the same way as set out in this policy. We will of course inform you of any such change and give you an opportunity to opt out of your data being shared with a new provider.
5. International transfers outside of the UK/EU
IVC Evidensia is multinational company, and some of our business processes may take place outside of your own country. We ensure that your data continues to be protected to the same standards by:
- Ensuring that the country has been agreed by data protection regulators to provide an adequate level of protection;
- Making sure that regulator-approved contracts are in place to protect your data and rights.
IVC Evidensia in Europe and the United Kingdom (UK) currently uses service providers in the following countries/regions:
- The United Kingdom (UK)
- The European Union (EU) /European Economic Area (EEA)
- The United States of America (USA)
In exceptional circumstances, we may also ask for your consent to a data transfer in order to facilitate your request and where none of the above conditions may be met.
6. Keeping your personal data safe
We have put in place security measures to help to prevent your information from being accidentally lost, altered, shared, used, or accessed in an unauthorised way.
We limit access to your personal data to those employees, agents, contractors and data processors who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach, and we will notify you and any applicable regulator of a breach where we are legally required to do so.
7. How long we keep your data
We will only retain your data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax or reporting requirements.
8. Your data protection rights
Under the UK and EU data protection law you have some important rights available to you. In summary, these include:
- Access or request information about how we’re using your data
- Request a copy of your personal data
- Request that we correct any personal data that is inaccurate
- Request that we don’t make any automated decisions based on your data (don’t worry, we don’t)
- Request that we delete your data
- Where you’ve been asked for and given us your consent, withdraw that consent
- Request that we stop processing all or part of your data
- Request that we transfer elements of your personal data to another service provider
Some of these rights may be limited in some circumstances, or subject to exemptions. If you want to exercise your rights, or to make a complaint, please complete a Rights request form or contact us at email@example.com.
If we cannot resolve a complaint as you would wish, you may also make a complaint to the UK Information Commissioner’s Office (ICO) via their website, or via your local EU regulator.